Solving Scanner Problems

If you encounter a problem with the scanning process, be sure to:

1. Ensure your scanner software is properly installed.
2. Verify your scanner is connected to your system.
3. Try a test scan using your scanner software. This will ensure there is not an installation or configuration problem and that the operating system recognizes your scanner.

Note: It is generally a good ideal to test your scanner using another program such as Microsoft Word or Polyview to ensure that you do not have an overall problem with your scanner.

If you can not get your scanner to work, please contact us at: support@fototime.com. We will need specific information about the scanner, scanner software (version) and operating system to help solve your problem.